Returns & Exchange Policy

 

Thank you for choosing Fifth Eden. We are committed to delivering high-quality products and ensuring your satisfaction. Please review our updated policy below:



Final Sale Items



Please note that certain items are not eligible for return or exchange:


  • Fur and Custom-Made Products: Due to their unique nature, all sales of fur items and custom-made pieces are final.
  • Discounted Items: Products purchased using discount codes cannot be returned or exchanged.
  • Limited Edition Pieces: These items are non-refundable. However, if you require a different size, please contact our customer service team for assistance.




Exchange Guidelines



We understand that sometimes an exchange is necessary. To facilitate this:


  • Timeframe: Initiate your exchange within 7 days of receiving your order.
  • Condition: Ensure the item is unworn, in its original condition, and has all tags attached.
  • Cleanliness: Items must be free from signs of wear, odors, or marks.




How to Request an Exchange



To begin the exchange process:


  1. Contact us at shopfiftheden@gmail.com within 7 days of receiving your item.
  2. Our team will provide detailed instructions on how to proceed.




Additional Information



Please be aware:


  • Items not meeting the above criteria will not be eligible for exchange.
  • We recommend reviewing your order carefully before completing your purchase.




Need Assistance?



If you have any questions or require further support, don’t hesitate to reach out to us at shopfiftheden@gmail.com. We’re here to help!